Support operations, governed.
Centralize support across every product without handing execution to the model. AI prepares the work; policy, approval, and audit keep control.
Your support, governed.
Inbound email, AI triage, human approval, outbound send, and audit become one durable operating loop.
Scale the queue without letting the model own the outcome.
Tier0 keeps every reply inside a controlled path: route the message, inspect risk, cite approved knowledge, draft under policy, then wait for an operator before anything leaves the workspace.
Protect customer trust across every product, policy, and support identity.
Review the control plane
One secure support loop.
Every project, policy, draft, approval, and audit event stays visible across the workspace, so operators can move faster without losing control of the send path.
Queue pressure, knowledge coverage, security posture, and audit stream.
Move threads from ingest to draft to approval with evidence attached.
Verified inbound email, project routing, triage state, and original message evidence.
Human review lane for risky drafts before anything reaches a customer.
Scoped sources, trust state, freshness, citations, and project coverage.
Per-product identities, domains, policies, send approval, and sources.
Workspace-scoped identities, recent threads, risk signals, and history.
Approval flow, topic mix, quality trends, and operational bottlenecks.
Immutable proposal, approval, rejection, and send events for review.
AI prepares the work without taking ownership of the outcome.
Models classify, summarize, draft, and propose. Policies decide. Humans approve. Executors act only after recorded approval.