Find answers to common setup questions, troubleshoot email forwarding, and learn how to configure AI controls.
support@driftrail.com
For all builder workspace queries.
Email, voice, and database runtimes.
To receive customer messages, add your public support email in project settings, configure forwarding to your project inbound alias, verify your sending domain DNS, and use the support email branding editor to preview the approved reply shell.
Adjust the score required for a draft to clear your project safety gates. High-confidence replies can be automated under relaxed policies, while low-confidence drafts stay in your review queue.
If webhooks fail or minutes are capped, check your provider credentials and workspace limits. Stripe billing caps and LiveKit minute caps are hard limits to prevent unexpected overages.
These pages describe the product contract behind the UI, not a decorative brochure. Each surface should connect back to the same governed support loop.
No autonomous account or payment changes.
Support moves through secure ingest, AI preparation, human approval, outbound execution, and audit evidence.
Provider setup, project policies, knowledge trust, retention, and billing limits decide how this behaves for a real workspace.
These external links point to provider documentation, privacy notices, data-processing terms, or platform terms that shape production operation.