Every plan includes secure support credits for AI triage, summaries, policy checks, knowledge retrieval, and draft replies. Voice intake uses a separate minute cap. When you hit a limit, that meter pauses instead of creating surprise overages.
Paid pilot
Validate the support loop with real inboxes, hard AI limits, and policy-gated sending.
Solo builders
Core support operations for a small portfolio without surprise usage.
Serious indie SaaS
More projects, team seats, Slack alerts, and replay coverage.
Multi-product teams
Team roles, security reports, advanced analytics, and more storage.
Higher-volume support means custom limits, security review, domain strategy, and deployment support. That should be scoped directly instead of hidden inside a fifth pricing card.
Let customers call in, explain the issue naturally, and leave a clean support thread, transcript, summary, risk score, and follow-up draft waiting for approval. Voice minutes cover call time and realtime voice processing; support credits remain for email and message AI operations.
Phone intake is available, but the voice agent does not own sensitive outcomes. Calls become governed support work that flows through policy, approval, retention, and audit.
No automatic overages. Support-credit top-ups and voice-minute packs are prepaid, require an active paid subscription, are not available on Pilot Pass, and expire after 90 days or when the subscription ends.
A support credit is consumed when an accepted non-spam inbound customer message receives AI triage, policy checks, knowledge retrieval, and one draft reply. Regeneration costs 0.5 credits. Long cases can cost 2 credits after configured message, token, or attachment thresholds.
Spam, duplicates, and quarantined messages consume 0 support credits, but still count toward inbound envelope limits.