1.0
Voice intake is available
Workspace owners can provision hosted phone numbers from the voice surface and route calls into the right project context.
- Hosted number search
- Project assignment
- Agent dispatch
Home
Product
Voice support
Hosted phone numbers route callers into project-scoped voice intake with call history, transcript context, approval boundaries, and voice-minute billing.
Numbers
Hosted
Workspace owners can choose and assign LiveKit phone numbers.
Routing
Project
Calls connect to the right project voice agent.
Billing
Minutes
Voice uses a separate hard-capped minute meter.
2.0
Calls follow the same control model
Phone conversations create operational records instead of bypassing the governed support loop. Operators can review call history, transcripts, routing state, and voice-minute usage beside the rest of the workspace.
- Call history
- Transcript context
- Voice-minute meter
3.0
Outbound remains bounded
Phone support is for support workflows. Bulk calling, cold outbound campaigns, and unreviewed high-risk actions are outside the product boundary.
- No bulk campaigns
- No cold outbound
- Human-owned outcomes
Operations
What this means in production.
These pages describe the product contract behind the UI, not a decorative brochure. Each surface should connect back to the same governed support loop.
Control boundary
Hosted numbers are assigned to project voice intake.
Operator workflow
Support moves through secure ingest, AI preparation, human approval, outbound execution, and audit evidence.
Configuration impact
Provider setup, project policies, knowledge trust, retention, and billing limits decide how this behaves for a real workspace.
Proof points
Designed for governed support, not hidden autonomy.
Hosted numbers are assigned to project voice intake.
Call events are recorded for review.
Voice usage is metered with voice minutes.
References
Official stack and legal references.
These external links point to provider documentation, privacy notices, data-processing terms, or platform terms that shape production operation.
LiveKit phone numbersexternalHosted phone-number search, purchase, assignment, and release reference.LiveKit DPAexternalData-processing terms for voice rooms, telephony, and agent sessions.LiveKit Privacy PolicyexternalPrivacy policy for hosted voice infrastructure.Vercel DPAexternalHosting, Functions, Blob, and Workflow data-processing terms.
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