1.0
One lane for each decision
Operators can move from triage to draft to approval without losing the evidence behind a proposed reply.
- Thread timeline
- AI summary
- Policy result
Home
Product
Operator board
A lane-based workspace for reviewing support threads, AI drafts, policy checks, and human approval decisions in one place.
Mode
Review
Drafts move through human-owned decisions.
Context
Full
Thread, customer, sources, and policy are kept together.
Send path
Gated
Executors wait for deterministic approval checks.
2.0
AI prepares, humans decide
The model can classify, summarize, and draft, but it never owns the outcome or performs the customer-facing action directly.
- Draft proposal
- Risk explanation
- Approval action
Operations
What this means in production.
These pages describe the product contract behind the UI, not a decorative brochure. Each surface should connect back to the same governed support loop.
Control boundary
Drafts show model metadata.
Operator workflow
Support moves through secure ingest, AI preparation, human approval, outbound execution, and audit evidence.
Configuration impact
Provider setup, project policies, knowledge trust, retention, and billing limits decide how this behaves for a real workspace.
Proof points
Designed for governed support, not hidden autonomy.
Drafts show model metadata.
Sources stay attached to suggestions.
Approval state is audit-backed.
References
Official stack and legal references.
These external links point to provider documentation, privacy notices, data-processing terms, or platform terms that shape production operation.
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