1.0
Pause for approval
The support workflow can wait for a human decision without pretending the AI has permission to send.
- Draft step
- Approval hook
- Executor step
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Resource
Workflow plan
How durable support work moves from inbound event to AI proposal to human approval to deterministic executor.
Work
Durable
Long-running support tasks can resume.
Human
In loop
Approval remains attached to the thread.
Executor
Deterministic
Side effects happen outside the model.
2.0
Recover from failure
Durable workflow state keeps long-running support operations understandable across retries, deploys, and provider failures.
- Retries
- Replayable state
- Run logs
Operations
What this means in production.
These pages describe the product contract behind the UI, not a decorative brochure. Each surface should connect back to the same governed support loop.
Control boundary
The model proposes actions only.
Operator workflow
Support moves through secure ingest, AI preparation, human approval, outbound execution, and audit evidence.
Configuration impact
Provider setup, project policies, knowledge trust, retention, and billing limits decide how this behaves for a real workspace.
Proof points
Designed for governed support, not hidden autonomy.
The model proposes actions only.
Executor checks are deterministic.
Workflow events are observable.
References
Official stack and legal references.
These external links point to provider documentation, privacy notices, data-processing terms, or platform terms that shape production operation.
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