1.0
Make review explicit
Strict approval is the safest default for teams that want AI preparation without autonomous support outcomes.
- Review required
- Edit before send
- Reject with reason
Home
Solution
Strict approval
A support posture where every outbound reply waits for a human decision before any customer-facing send occurs.
Default
Blocked
AI drafts cannot send themselves.
Decision
Human
Operators approve, edit, or reject.
Record
Audit
Approval state is preserved.
2.0
Keep policy enforceable
Even after approval, deterministic server-side checks confirm that the action is allowed and idempotent.
- Policy gate
- Audit prewrite
- Executor check
Operations
What this means in production.
These pages describe the product contract behind the UI, not a decorative brochure. Each surface should connect back to the same governed support loop.
Control boundary
Approval state is attached to thread.
Operator workflow
Support moves through secure ingest, AI preparation, human approval, outbound execution, and audit evidence.
Configuration impact
Provider setup, project policies, knowledge trust, retention, and billing limits decide how this behaves for a real workspace.
Proof points
Designed for governed support, not hidden autonomy.
Approval state is attached to thread.
High-risk sends stay visible.
Executors never trust model output directly.
References
Official stack and legal references.
These external links point to provider documentation, privacy notices, data-processing terms, or platform terms that shape production operation.
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