1.0
Knowledge needs provenance
Tier0 treats sources as controlled inputs with status, freshness, hash, tags, and extraction warnings.
- Source status
- Extracted text preview
- Chunk count
Home
Product
Knowledge
Trusted support sources with extraction, review, freshness, status, citations, and project-level coverage.
Trust
Reviewed
Uploaded sources require explicit approval.
Formats
Broad
Common docs are converted to retrievable text.
Citations
Attached
Drafts can show where claims came from.
2.0
Project-scoped retrieval
Drafts should only use approved information from the relevant product and policy scope.
- Project selector
- Trust state
- Citation trail
Operations
What this means in production.
These pages describe the product contract behind the UI, not a decorative brochure. Each surface should connect back to the same governed support loop.
Control boundary
Uploaded document text is not edited in dashboard.
Operator workflow
Support moves through secure ingest, AI preparation, human approval, outbound execution, and audit evidence.
Configuration impact
Provider setup, project policies, knowledge trust, retention, and billing limits decide how this behaves for a real workspace.
Proof points
Designed for governed support, not hidden autonomy.
Uploaded document text is not edited in dashboard.
Rejected sources stay out of retrieval.
Freshness signals are visible.
References
Official stack and legal references.
These external links point to provider documentation, privacy notices, data-processing terms, or platform terms that shape production operation.
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