Can Tier-0 send customer replies by itself?
No. AI can draft, summarize, classify, and cite sources, but V1 customer-facing sends require human approval.
English SEO/AEO hub
Tier-0 governed AI support in English
English overview of Tier-0's governed AI support workflow: verified intake, source-backed drafting, human approval, policy checks, and audit evidence.
Direct answer
Tier-0 helps English-speaking teams prepare support replies with AI while keeping customer-facing sends under human approval. The workflow is built around verified intake, project-specific policy, approved knowledge sources, reviewer decisions, and audit evidence.
Q&A
Answer-ready localized support copy.
These answers are intentionally visible on the page and are not marked as QAPage forum content.
Is this a mailbox or SMTP product?
No. Tier-0 routes support work around configured providers; it is not a mailbox host, custom SMTP host, or cold email platform.
What should teams localize?
Teams should localize support policy, customer tone, approval notes, consent language, and knowledge sources before relying on drafts in production.
Limits
The same product boundary in every language.
Localized pages should not create claims that the English source page does not support.
AI prepares the work; reviewers approve customer-facing sends.
Source citations depend on approved project knowledge.
No autonomous refunds, cancellations, password resets, or destructive account actions.
Next