1.0
Normalize hostile input
Email bodies, headers, HTML, and attachments are treated as untrusted content before they become support context.
- HTML to text
- Attachment screening
- Hidden instruction detection
Home
Resource
Inbound pipeline
How signed email becomes a scoped support thread with normalized content, dedupe, routing, and risk state.
Step 1
Verify
Reject unsigned or invalid inbound events.
Step 2
Route
Attach the message to a project and customer.
Step 3
Review
Only then prepare AI context.
2.0
Preserve evidence
Original message evidence and normalized thread records make the support path replayable during review and audit.
- Original email evidence
- Dedupe key
- Thread event
Operations
What this means in production.
These pages describe the product contract behind the UI, not a decorative brochure. Each surface should connect back to the same governed support loop.
Control boundary
AI context is delimited.
Operator workflow
Support moves through secure ingest, AI preparation, human approval, outbound execution, and audit evidence.
Configuration impact
Provider setup, project policies, knowledge trust, retention, and billing limits decide how this behaves for a real workspace.
Proof points
Designed for governed support, not hidden autonomy.
AI context is delimited.
Project routing happens before drafting.
Replay examples support evaluation.
References
Official stack and legal references.
These external links point to provider documentation, privacy notices, data-processing terms, or platform terms that shape production operation.
Next